Experienced Resources provides health care organizations immediate leadership support to accomplish mission critical work. We achieve this by carefully matching the client’s needs to our team of experienced leaders and supporting the engagement from start to finish.

For more information contact:

Mary Christensen,
President & CEO, Co-Founder

Email: mchristensen@experiencedresources.net
Direct: 952.358.6143

Regional Medical Center
Interim Quality Leader

Client Challenge

The Quality & Process Improvement department within this Regional Medical Center had experienced significant turnover and loss of expertise during the previous two years.  At the same time, the massive changes in health care were creating the need for a strong, sustainable Quality program with clearly defined measures and goals. Past attempts at establishing such a program failed to garner the necessary employee engagement and broad-based leadership support. The executive team recognized the potential risk to the organization and importance of maintaining comprehensive oversight of its clinical Quality and Regulatory commitments. There was an immediate need for a seasoned clinical, Quality leader with demonstrated expertise that could immediately step in and lead the department.

Our Solution

Within two weeks of the initial assessment, Experienced Resources matched the Client and their needs to a leader with 20+ years’ experience in developing organization-wide Quality and Performance Improvement programs.  An accomplished leader with a credible reputation, this individual brought immediate expertise in strategy, regulatory/compliance preparedness, risk management, credentialing, and HIM.

“The value to us was that we didn’t miss a beat.  She [the interim leader] hit the ground running, demonstrated solid leadership, and was a great match for our culture..”



The timely addition of this experienced resource enabled the Quality initiatives to continue without interruption.  The ER leader helped establish a positive “culture of quality” that was embraced by the entire organization and included the reporting mechanisms and scorecard framework to promote continuous improvement.  The leader’s knowledge of the rapidly changing health care environment was essential in guiding the organization to achieve new Community Measures and Meaningful Use goals.  The organization was well prepared for an unexpected State Survey as well as a scheduled JCAHO visit. The interim leader also mentored the less experienced members of the Quality department, building a strong team that would sustain the improvements and well-situated for the next leader.  She helped in the search and selection of the permanent leader, and developed a thorough transition plan, ensuring a smooth transition for the department and its new leader.