Experienced Resources provides health care organizations immediate leadership support to accomplish mission critical work. We achieve this by carefully matching the client’s needs to our team of experienced leaders and supporting the engagement from start to finish.

For more information contact:

Mary Christensen,
President & CEO, Co-Founder

Email: mchristensen@experiencedresources.net
Direct: 952.358.6143

Metro Hospital
Infection Prevention Gap Analysis

Client Challenge

Prior to filling the vacant leadership position within their Infection Prevention Department, this metro hospital, decided to take a closer look at the work being performed by this function and help position the next leader for success.  In doing so, they would need to complete a thorough assessment of the department including a clear description of the work and the capabilities of each department member.  They were also interested in determining whether the priorities and capabilities of the department were aligned with the organizational priorities—and that the department was positioned to support the business units within the hospital.  Data and measurement processes would also need to be refined, to ensure that the information being gathered was relevant and appropriately communicated in support of process improvement efforts.

Our Solution

The organization turned to Experienced Resources to provide a seasoned interim leader that could effectively lead a project of this scope and importance. Within weeks of identifying the need, Experienced Resources was able to engage a leader with extensive experience in operations and Quality, strategy alignment with departmental goals, outcome-based program design, relationship-building, and an ability to lead teams in delivering excellent patient-centered outcomes.

“She [the project leader] left us with specific roadmap that we reference constantly. We often wonder where we’d be today had this work not been done; I’m pretty sure we’d be in chaos. Instead, the new manager has positioned us for success.”

- Director of Patient Safety


Within a short period of time, the interim project leader provided a comprehensive assessment of the Infection Prevention Department, along with a prioritized list of the necessary improvements.  According to the Director Patient Safety, “The interim project manager not only met, but exceeded my expectations.  She quickly saw the whole picture, and it was clear that she understood exactly what I was looking for.”  The recommendations that she presented were based on a thorough review of the process workflows as well as the resources needed for success.  The action plan to address the gaps was summarized and documented in a roadmap designed to guide the leadership team going forward.  All of the process revisions focused on reducing reworks and improving efficiencies.  This resulted in a repurposing of 1.5 FTEs which added an unexpected financial return from the engagement.  As for positioning the incoming permanent manager for success, the new leader was able to begin her role with a sound understanding of the department, a clear set of priorities, and a focus for the future.