Experienced Resources provides health care organizations immediate leadership support to accomplish mission critical work. We achieve this by carefully matching the client’s needs to our team of experienced leaders and supporting the engagement from start to finish.

For more information contact:

Mary Christensen,
President & CEO, Co-Founder

Email: mchristensen@experiencedresources.net
Direct: 952.358.6143

Greater Minnesota Health Care System Interim Patient Financial Services Director

Client Challenge

Client needed a leader with the expertise to develop an efficiently staffed and managed Patient Financial Services department. The job required integrating and streamlining financial functions within the organization while reducing duplication between clinics and hospital.

Core Values Required

Respect; Creativity; Perseverance; Vision; Expertise

This project demanded a leader skilled in evaluating staff and leadership capabilities. The job further required the capacity to create policies; educate and train on EPIC systems; educate and train leaders on Graph Package; coach, mentor, and cross train within the Patient Financial Services department.

Our Solution

Experienced Resources matched the client’s requirements to a proficient leader with 20 + years experience in health care financial services. This individual was well versed in processes and policies that best support effective workflow, including billing, claims processing, documentation, and collections, within an integrated Patient Financial Services Department.
Assignment length:


Leader brought a high level of financial services knowledge and expertise that enabled her to quickly improve department workflow. This resulted in what the client described as the “cleanest receivables” their organization had ever experienced; leader brought a lot of value; educated the team; delivered new perspectives and methods of using their current system; and developed a cohesive team that previously had butted heads.