Experienced Resources provides health care organizations immediate leadership support to accomplish mission critical work. We achieve this by carefully matching the client’s needs to our team of experienced leaders and supporting the engagement from start to finish.

For more information contact:

Experienced Resources
600 Inwood Avenue North
Lake Elmo Bank Building, Suite 260 
Oakdale, MN 55128
952-888-4635
info@experiencedresources.net

Mary Christensen,
President & CEO, Co-Founder

Email: mchristensen@experiencedresources.net
Direct: 952.358.6143

Large Metro Medical Center
Interim Billing and Coding Director

Client Challenge

The sudden departure of the Interim Billing & Coding Director created an immediate need to assess the department structure, staff proficiency, and business processes particularly coding. It was imperative that the sub-par accounts receivable performance be improved and address overlooked billing opportunities.

Core Values Required

Compliance; Communication; Expertise; Collaboration; Respect

The critical core values for this position demanded comprehensive knowledge of regulatory compliance coupled with the ability to “hit the ground running” and gain immediate credibility amid a diverse workforce of physicians and staff.

Our Solution

Experienced Resources matched the client and their requirements with a Pro Fee Billing expert holding 20+ years leadership experience and a track record of managing complex problems and employee groups.
Assignment length: 6 months

Results

The interim director brought a wealth of knowledge and leadership to the department. He was able to quickly assess the capabilities of the team as well as the department structure. A plan was developed and promptly put in place to begin addressing the immediate issues within the Pro Fee Billing & Coding area. Account Receivable performance improved by a marked amount, and overlooked revenue opportunities began being captured as disciplined physician coding and documentation was instituted.